User reviews for Kings Transport / IKEA Delivery courier

These are a few user reviews we have collected on IKEA/Kings Transport from various sources on Internet. You can leave your own review on following websites:

1) ProductReview.com.au - Kings Courier Reviews

2) Google Maps IKEA


A) March 16th, 2009

Pros: nothing

Cons: i bought 2 benchtops from IKEA and needed them delivered. Because one of the product is a AS IS item, they charged me $25 extra and made me sign a paper to basically have my rights revoked since they will not be responsible for any damages. then why should i pay extra if they're not going to take care of my things. On the day, despite them notifying me of the approximate duration of time they're going to make the delivery (7am to 10am), they were 4 hours late. Not only that, i had to call them 3 times to ask what's going on. the operator didn't return my call though they said they they would. They kept saying that they are located in Sydney and can't do anything about it. Then why did they give us the number to call if they can't do anything about it. The whole time, there was no mention of an apology. I was very upset and disappointed after dealing with these people.

Overall: I would recommend people not to use this delivery company if they can help it. As a result of the experience with them, i don't think i will buy bulky items from IKEA again, just to avoid all the frustrations.


Reviewer: Thucook
Member since: Mar 16, 2009


B) February 18th, 2009

Pros: It seems the problems are with the company itself, not the subcontracted drivers.

Cons: Terrible service, rude staff, slow phone response.

Overall: Nothing but problems from the start. We were told a delivery window of 12-3 and rearranged appointments to ensure we would be around. Delivery still wasn't done by 3 and it was up to me to call them and find out what was going on. I was told delivery would be another hour. 4 comes, call again and told another hour. Goods finally delivered at 5:15 and they are very badly water damaged. Told by the service line that it would be collected and replaced, but calls never returned. Refuse to give a refund despite failing to deliver on time and damaging goods.


Reviewer: Classcast
Member since: Dec 5, 2008

C) February 3rd, 2009

Pros: The actual drivers are fabulous - extremely tired and apologetic - but it is not their fault

Cons: Not only did [name censored] (claims to be NSW manager)attempt to hold me to ransom (pay more delivery fees or .....) but the delivery was made 7 1/2 hours after the intial agreed time. Would never deal with them again - surprised that IKEA still does.

Overall: I am absolutely appalled by the complete lack of service and threatening manner in which this service has been provided. On Sunday 1 Feb I made several purchases from the Homebush IKEA store and requested that your service deliver them to my address in Singleton, NSW. I clearly explained to the female who was at the counter where Singleton was, and although she said she could not ‘find it in the system’ she told me the cost would be $220 and the goods delivered on Tuesday 3 Feb. On Monday 2 Feb I returned a call to ‘[name censored], the Manager’, stating that I had to give the driver an additional $100 as I had been incorrectly charged. He stated that there was a new pricing system in place and as I had not paid the full delivery amount I was ‘required to make the additional $100 payment’. As I was in Singleton and my goods in your custody I felt this akin to holding my goods to ransom. I had paid the amount I was quoted for the service I required. I had given my correct and full address including informing the assistant on 3 occasions of the distance my address was. If there was an error in the quote then surely this should be rectified at the service end to ensure it does not occur again rather than by attempting to extort customers. After a significant conversation where I repeatedly stated I had no intention of making any further payment I was asked what I thought Vinnie should do. After he reiterated again that I should pay and I politely refused, again, he disconnected our call. I received the delivery text on Monday 2 Feb stating my goods ‘the estimated time of delivery to be between noon and 3pm’. As I was to be at work at this time I re-organised to ensure I would be home to accept the delivery. At 4pm I called KINGS on the 1300 554 958 number to enquire as to the delivery time and was informed that the driver was running late and my goods would be delivered in ‘an hour’. At 5.20pm I once again called as I was to go to work and had not yet received my goods, I was informed that my delivery would not be ‘for another 2 hours’ as ‘the driver did not know how far away I was’. This is completely unacceptable as any 6 year old could access the internet and find the exact location of my home, and I would like to think that a business such as yours would have technology such as GPS available to your drivers. Whilst I understand that the original delivery time of 12pm – 3pm was an estimate, I have now been informed that I should expect delivery at approximately 7.30 this evening. Regardless of the extreme inconvenience of the situation, including not being able to attend work to ensure I am home for the delivery, it would seem that my refusal to pay additional funds has resulted in your not being able to ‘deliver what you promise’. Had I known how logistically challenged your business was I would never have engaged your services. Furthermore I am quite surprised that a brand such as IKEA would continue to be associated with you.

Reviewer: Guest

Source:  ProductReview.com.au - Kings Courier Reviews