How to lodge your complaints?

1) First, try to resolve it with the courier company. If they are not willing to help resolve your problem even after a phone call, you should take it up with IKEA.

2) Call IKEA on (02) 8002 0400 and register a complaint.

3) If that doesn't help, call NSW Office of Fair Trading and lodge a complaint. You can also use their free online form which is FREE and takes less than 10 minutes to lodge. This is the link.

4) IMPORTANT: if you have incurred personal distress and financial loss due to your dealings with anyone involved in the process, you can lodge a complaint with NSW Consumer Tribunal. There is a small cost involved ($5 for students and pensioners) but there is much better chance that your problem will be quickly resolved. This is the link to instantly lodge your complaint online.